Terms & Conditions

AFTER YOU HAVE FINISHED SHOPPING YOU CAN GO TO CHECK OUT, HERE YOU WILL BE DIRECTED TO PAYPAL WHERE YOU WILL EXPERIENCE A QUICK, EASY AND SAFE WAY TO PAY FOR YOUR GOODS. YOU NO LONGER REQUIRE AN ACCOUNT WITH PAYPAL TO USE THIS METHOD OF PAYMENT

YOUR ORDER WILL THEN BE DISPATCHED TO YOU UP TO 1 DAY AFTER RECEIPT OF PAYMENT
IF ANY OF YOUR ORDER IS OUT OF STOCK, WE WILL NOTIFY YOU OF THIS AND HOLD ITEMS ON BACK ORDER. iF THIS IS NOT ACCEPTABLE YOU MAY CANCEL ALL OR PART OF YOUR ORDER AND ANY PAYMENTS RECEIVED WILL BE REFUNDED.

 

Shipping rates


DELIVERIES WILL BE DISPATCHED THE NEXT WORKING DAY.

AS YOU ADD ITEMS TO YOUR BASKET OUR SYSTEM WILL WORK OUT THE TOTAL POSTAGE COSTS
(We would love to be able to offer free postage on deliveries but due to the rising cost of courier services, at the present time we have to add delivery charges)

UK MAINLAND ONLY

EXPECTED ARRIVAL 3-5 WORKING DAYS FOLLOWING DISPATCH

Return Policy


FAULTY OR DAMAGED GOODS:
 KC-K9s will offer a full refund or replacement for items that have been received faulty or damaged. If an item or items are damaged on delivery please reject these items and return to the driver. If an item or items are found to be damaged or faulty when opening your delivery please contact us within 48 hours of delivery and we will happily help to resolve the problem and replace the products. Please note items not reported within 48 hours of delivery cannot be guaranteed to be replaced. This does not affect your statutory rights.. RETURN OF UNWANTED ITEMS:
You may return unwanted items to us. post the items back to us at you own cost, all items must be in the original packaging and unopened or unused. Damages should be reported to:

KC-K9s
TEL: 01782 373959

General Terms and Conditions


DISCLAIMERS

The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.


THIRD PARTIES

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

Who we are

In this privacy policy references to “we”, “us” and “our” are to KC-K9s References to “our Website” or “the Website” are to www.kc-k9s.co.uk

What information we collect and how

The information we collect via the Website may include.

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
3. Data for payment is collected by PAYPAL so we do not see or record any of your card details.

WHAT WE DO WITH INFORMATION

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we will not pass your details to any other organisation.
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.


Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Faulty or Damaged Goods. KC-K9s will offer a full refund or replacement for items that have been received faulty or damaged. If an item or items are found to be damaged on delivery please reject these items and return to the driver. If an item or items are found to be damaged or faulty when opening your delivery please contact us within 48 hours of delivery and we will happily help to resolve the problem and replace the products. Please note items not reported within 48 hours of delivery cannot be guaranteed to be replaced. This does not affect your statutory rights.. RETURN OF UNWANTED ITEMS you may return unwanted items to us. post the items back to us at you own cost, all items must be in the original packaging and unopened or unused. Damages should be reported to:

KC-K9s
TEL: 01782 373959

Privacy


Who we are

In this privacy policy references to “we”, “us” and “our” are to KC-K9s References to “our Website” or “the Website” are to www.kc-k9s.co.uk

What information we collect and how

The information we collect via the Website may include.

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
3. Data for payment is collected by PAYPAL so we do not see or record any of your card details.

WHAT WE DO WITH INFORMATION

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we will not pass your details to any other organisation.
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.


Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.